1. You have 10 days from receiving your order to exchange your purchase if you meet the below policies.
  2. At NEAT, we are solidly dedicated to guaranteeing the Item we fabricate for our clients outperforms the most astounding norms of masterfulness and quality. To accomplish this, we have actualized a thorough quality control program that screens the Item through all phases of the assembling go through to bundling and packaging, including the last review before transportation. Should an item anytime in this procedure be seen as imperfect by our prepared and experienced staff, it is pulled directly and supplanted. On uncommon event, harm may happen during transportation or Conveyance, and we Solicitation every client to review the Item for any damage, defect, or inherent imperfection. Should harm or damage be detected, we will readily supplant the Item for nothing out of pocket once the client documents a case after Conveyance. Global clients must pay the substitution transportation cost. Should harm not be seen by the client upon receipt, our strategy isn't to accept accountability for consequent harms which are caused remotely on the Perfect Items or because of careless consideration. This assurance is disclosed in the terms and conditions which every client must peruse and consent to before purchasing. 
  3. Because of the Delicate nature of the NEAT Items, there is a higher risk of being damaged, harmed, or misused when inappropriately bundled upon return. On the off chance that the Flawless Item is returned harmed or scratched, it can't be fixed. Few organizations do permit Refunds just to exchange the profits to another client. Each NEAT Item arrives fresh out of the box new, and clients will never get a returned or utilized Item; in this way, we don't acknowledge returns or discounts after the Item is sent, delivered or shipped. 
  4. Although there are no refunds, we will supplant the coordinator at no charge on the off chance that it arrives harmed or deficient upon investigation. On the off chance that it is damaged or flawed, we will supplant it at no expense to clients in Lebanon, and worldwide clients are qualified for a substitution coordinator however are in charge of substitution transportation cost.) harm, as well as damaged items, will be evaluated during organization or bearer assessment.
  5. You are eligible for a cash refund only If Our Team sent you the wrong item. The Item must be unused and in the same condition that you received it. It must also be in the original and undamaged packaging. To complete your return, we require a receipt or proof of purchase.
  6. Any item not in its original condition is damaged, or missing parts for reasons not due to our error will be offered no refunds. 
  7. Shipping fees are not included in the exchange policy
  8. Any returns that do not meet our policy will not be accepted.
  9. We do not exchange nor return nor refund the following items:
  • Makeup brushes
  • Tools
  • Essentials


Refunds Will BE In a Form of Vouchers ( ONLY if applicable)

  1. Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. If you are approved, then you will be issued a voucher equivalent to the price of the product/products purchased. 
  3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund or voucher. 
  4. Please note that refunds will be processed within 3 working days .
  5. Amount will be In a Form of Vouchers.
  6. No Cash refunds applicable

Sale items (if applicable)

  1. Only regular priced items may be exchanged. Unfortunately, sale items cannot be refunded or exchanged.

Exchanges (if applicable)

  1. We only replace items if they are defective or damaged upon receipt. Kindly verify your items and sign the receipt in good condition paper that will be handed to you upon delivery. If Item is not in good condition and you need to exchange it for the same item, you will not be charged for delivery.
  2. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Delivery Within LEBANON

  1. At the moment, we deliver within Lebanon for a fixed rate of $5 within the Lebanese Territory. 
  2. Delivery In Lebanon is within 1-3 business days.


Shipping Worldwide

  1. Upon placing your Order, You Can Choose To Pay via Our Secure Credit Card processor upon checkout.
  2. All Shipments are processed upon receipt of payments.
  3. Worldwide Shipments take 3-7 business days to arrive to destination.